QB stopped working with ViewMyPaycheck. Help please?

Thanks Zachery,

I run QB on our server and "remote login" from my laptop at my desk. The Dell server runs Windows Server 2007 and IE9.

I am IT handicapped. Does this answer your questions?

Scott Hays

 Hi Scott--

Thanks for the information- when QuickBooks pops up a browser it will use whatever version of Internet Explorer that's installed on the machine (even if you set your default browser to something else, such as Mozilla Firefox).  

We typically hear about Javascript problems if the user is running an older version of Windows, or has an older version of IE installed.  From the looks of things, you should be fine on that front (we definitely support IE9).  

That leaves two possibilities: either the version of IE on the machine is configured somewhat differently than our login page expects (perhaps javascript execution is turned off?) OR there is a slight problem with the code on the login page.  I can definitely chat with the developers about the latter possibility; could you check the former by opening IE9 on the machine and looking through the options to see if Javascript support is turned off or on? It should be turned 'on'.

Also, could you copy/paste or just type in the error given when you attempt to login?  If there is a bug in the code it could really help us track down what's happening.

I appreciate your help- hopefully this is a simple configuration issue that we can clear up quickly.

Thanks!

Zachery Moneypenny

I opened IE9, went to Tools/Internet Options/Security/Internet Zone and "Scripting of Java applets" is set to "Enable"

I opened QB, went to Employees/Sent to ViewMyPaycheck and a dialogue box popped up as "Intuit App Center" with "Create" and "Sign In" tabs. I clicked on "Sign In" and the bar at the bottom of that dialogue box read "javascript:void(0);

 Hey there Scott--

I'm following up with the engineers who work on this particular feature, but I'd like to try to get you unblocked as soon as possible so I have one thing you can try:

Go back to the Internet Options in IE9 (Tools | Internet Options | Security | Internet Zone | Custom), scroll down to "Scripting", and check the setting for "Active scripting".  If it is set to "Disable" then please set it to "Enable" and click "OK".  Then click "Apply" and close the Tools window.  You can then close IE9.  Just to be safe, restart QuickBooks.  Try again to open the View My Paycheck data uploader from within QuickBooks.

I hope this helps, but in the meantime I will be following up with the developers.

Zachery Moneypenny

Okay...maybe we're getting closer.

I did as you asked and this time it let me log in, but was followed by errors:

Logging in from within QB - the orginal Sign In dialogue box changes to say "Signed in as: {my login}" and generates a second dialogue box that appears to be attempting the upload of timesheet data; this box eventually fails with the following content - "Application Selection failed with unrecoverable errors     There was a problem identifying your applications.    Insufficient permissions (Error 3, Detail: The manager of this application has not granted you permission to access this application.)"

Logging in from web browser - "You successfully signed in to ViewMyPaycheck, but we didn’t find any Workplace Applications for this login."

I have been using ViewMyPaycheck since the company's inception in 2010 with no issues, using the same login/password.

Scott

Thanks Zachery,

Step 3 in the article solved the problem. The ViewMyPaycheck seemed to need to completely rebuild our database, and the ViewMyPaycheck app then reappeared in the App Center.

I then, logged in and re-invited all of our employees explaining the situation and all data seems to be intact.

Many thanks,

Scott

That's great that it's working now! Apologies for the problems, but I'm glad we got it figured out.

Zachery Moneypenny

When I tried to run this cycle's payroll today, this same issue popped back up like it was before we ran through these exercises. :-)

I had no plans to upgrade to QB 2012 Pro any time soon, but do you think that may solve the problem?

 Hmm, that's strange- there have been no new releases or updates to the ViewMyPaycheck uploader that would cause this issue to reappear.  I have one immediate idea, and if it doesn't work then I'll do some investigating.  

You said earlier that your version of QuickBooks runs on a server that you login to-- perhaps the Javacript settings in IE have been reset (whether deliberately by someone or by a policy set on the server).  Could you try again thesteps I listed above to ensure that Javascript is enabled in IE?

We have received feedback about this type of problem with logging in and we're working on some changes to make it easier to keep the paycheck uploading flow easy and streamlined.

Zach

Thanks Zach,

Since I updated this earlier today, I kept experimenting with the issue and ultimately decided it was an issue with MS Explorer 9 on our server. I could access the ViewMyPaycheck site from my laptop (running IE 8) and had no issues whatsoever. I explored the server and found two versions of IE (8 and 9) installed. I installed FireFox and made it the default browser and everything seems to be working fine. Have you documented any know issues related to IE9?

Many thanks,

Scott

There are TONS of issues with IE9.....it is not compatible, even if it occasionally works.  Here are the instructions to revert back to IE8:

http://www.howtogeek.com/howto...

I've finally done this as I'm tired of the problems, including other Assisted Payroll services that don't work.

Good luck!