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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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MikeSchumann
MikeSchumann
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MikeSchumann
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05/10/10 9:39am PDT
Viewed by asker 05/10/10 10:07am PDT

Problem with Mandatory Profiles and Quickbooks 2010 on Terminal Server

I have installed a 3 user version of Quickbooks Pro 2010 on a Windows 2003 Terminal Server. I use Mandatory Profiles to prevent my users from changing their environment settings.

When I start up Quickbooks, it opens a Live Community window by default and also opens a window asking me if I want to create a new company file, etc.....   In a normal user account, without mandatory profiles, I can close the Live Community window and configure Quickbooks so this window does not open on startup and connect to my existing company file, etc......., and all of these settings are saved, so that the next time I log in and start up Quickbooks I don't have to go thru this again.

For some reason, I can't get these settings to stick when I use Mandatory Profiles.  Here's what I have done:

1.  Delete the mandatory profile in Control Panel

2.  Rename the ntuser.man to ntuser.dat

3.  Log in to the account, start Quickbooks, close Live Community Window, open company file, etc.....

4.  Close Quickbooks & Log off

5.  Log in again and start quickbooks.  Everything works fine.

6.  Log off

7  Change ntuser.dat to ntuser.man

8.  Log in again and start Quickbooks.  Everything still works fine.

9.  Log off (the mandatory profile is now saved)

10.  Log in again and start Quickbooks.  I now have the default startup settings again (Live Community window open; asking me if I want to create a new file, etc......).

Does anyone have any ideas on what is causing this, and how I can fix it?????

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02/09/12 10:27am PST
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Delete QBHelp.exe (rename it, that is, in case you have issues later). Did this in my Citrix XenApp environment and haven't looked back.

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