POS V10 keeps freezing and I lose all vouchers - intuit cust service is horrible - all update are up to date - killing my business- what can be done
Tazz, I would be happy to get you going. I will be finishing up a new installation with a client in Chicago between 9 and 10 AM MST, So anytime after that.
Hello,
I have been having the same problem with QBPOS 10 freezing up and losing the voucher information. I see that Retailpos recommends saving data periodically. I do this by putting the voucher on hold. The problem is that when I unhold the voucher the system randomly freezes, giving the "QBPOSShell has stopped working" error, and I lose the data. I have other issues with QBPOS 10 as well, but this issue causes me and my employees the most frustration and lost time. I have been trying to find a solution but have not been successful yet.
Thanks,
Jeff Manley
It is a good "rule of thumb" to periodically save large documents to prevent losing data if something happens to the system. It does not take long and can save a lot of work.
This would be a good practice for you as you work to solve the "freezing" issue.
I would make sure you are meeting system requirements if your program is up to date: support.quickbooks.intuit.com/support/Articles/INF12500
Tazz, I repeat....I would be happy to assistyou with your problem if you wish.
Have been having the same problem with system lockup. India "support" basically said to reboot. Here is what we do:
Locks up when clicking Save or Save and New when entering inventory items.
We CTRL-ALT-DEL to bring up task manager, hit return without selecting an option, log into computer, and it brings us back to POS in the same place we left it with full functionality. Possible causes we have considered and addressed include adding data more slowly, and being sure the cursor is not in the vendor box (we tab x 2 to get out of this before saving).
Have discussed problem with save and print sales transaction in another post a few minutes ago.
Have also setup up to import inventory items, which automatically puts the data in the right cell and suggests a po. Lets us enter invenory data off line. So far tests have been successful. Requires ex cel on the same computer as POS, but POS does not have to be running once the QBPOS Import Template.xls has been opened (meaning with or server-1 workstation setup we can enter inventory in the back while POS is running on the sales terminal.
Tazz, I repeat....I would be happy to assist you with your problem if you wish.
This usually happens when you don't have enough system resources.
In our experience, the main culprits are not enough RAM - we recommend at least 2GB, 4's better - and not periodically rebooting your POS computers.
Tech support recommends rebooting at least once a week, we rcommend rebooting each night if you can especially if you're on the low end of RAM.
Once you have enough system resources, the problem should go away.
Our problems occur even though we have 6 gB of RAM and run nothing else on the workstation. There are bugs in the printer setup for sure. No matter how many times you change the printer for documents other than transaction documents it always shows the Citizen receipt printer on the hardware setup wizzard. We still have printer crashes daily. A strange QBPOS command... appears in the printer queue, followed by 4-5 documents even though we have not tried to print anything. Our current approach is to clear the queue through windows, then turn off the printer and turn back on while holding down the feed key on the printer. This worked for someone with a similar but not identical problem when a report document was sent to the receipt printer. Hope it will work for us. Pain in the neck to reboot when you have customers waiting to check out, to say the least. Seems like such a simple thing to fix.
Jane, if you wish I would be happy to remote in to help resolve your issues.
Thanks for the offer. So far this was solved with help of support by uninstalling all printers, then reinstalling the Citizen first, then the back office printer.
