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05/24/2012 at 04:51PM PDT

Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.

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cyJc1etdar4yUOacwZ5xHE

RSS

Contributor

01/31/12 9:25am PST
Viewed by asker 02/11/12 6:44am PST

POS Freezing on Inventory Edit Screen

QuickBooks Point of Sale : Pro 10.0

After two days of POS freezing on the inventory edit screen technical support has me going again. We tried uninstalling and reinstalling using a new user account and uninstalling POS and .net and reinstalling with no change. Finally another tech support guy set my screen resolution to 1024 x 768, stuck the progam in compatability mode and now everything works. (although I don't like the resolution). If you look at the requirements screen it actually says to use that resolution.

I just want to pass on my experience.

Gary

Solved!

2 Replies

Intuit Superstar

Intuit Moderator

Employee

02/01/12 10:56am PST

The solution

Thanks for sharing your experience on this, Gary.

Please help me improve my performance by answering a short survey that will be emailed to you from the community.

10

New Member

02/08/12 8:42am PST

Latest post

I have had the same problem. I refuse to keep my screen at a low resolution because, well frankly, I have a nice monitor. And I'm not always on POS. I found that if I go to add an item, close out of the "add item" screen, then go to edit item, I do not have the problem.

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