If a poster to the Payroll Forums has a subscription for a Payroll service, why would they not call or send a "call back" message to Quickbooks?
Why would they post to a user forum? Do they expect a quicker reponse?
Or do they think the responders "me" and "you" are QB support people? Do they not know that we are users and not QB employees.
That's a really good question. I think they just don't understand the structure / purpose of the Communities & Support.
Donna
Go to your Employee Center, click on the Payroll Tab and check the status of your Subscription.
Also, go to your Employees menu and choose "Get Payroll Updates".
Donna
No! but I should have when I seen Live Community as this started popping up when I made they mistate of upgrading to qb 09. As I have spent hours on end with people in asia LC seem to know more. Probably will need to discontinue use of intuit as question and problems never get solved by them just eat up your time.
1. STILL HAVE UNCLEARED CHECKS POP UP IN RECONCILE FROM 2004 05 06 07 AND THEY HAD PREVIOUSLY BEEN CLEARED.
2. NOTICED THAT WHEN I DECIDED TO HOLD OFF ON RENEWING ENHANCED I CAN NO LONGER LOOK AT PAST STATE UCT FORMS WHICH I PAID FOR THAT TIME PERIOD.
THANKS
I'm glad u enlighted me
Novice
please i need to cancel one of my client from my payroll account, they asked me for the back up and took their account home to do it themselp but i am do not know if they are planing to use my account to do the payroll themself
If you have a current Payroll Subscription you can contact support 24/7 for assistance.
Use this link:
http://payroll.intuit.com/supp...
I think they can de-link the Service Key for that client's tax ID from your subscription.
Donna
Probably because this is the only place to get correct answers about Quick Books!
Hi helloitsholly,
We certainly don't want to discourage anyone from asking questions here in the Community, its just that you can usually get a faster answer for payroll issues by going through the Payroll Support link when you have a subscription. Also, Payroll Tech Support can do things we can't do here, such as issue a Service Key.
Frequently, QB users just don't know that option is available or how to find it....
Best Regards,
Donna
