Payment made to the wrong customer
QuickBooks Canada : Pro 2012A payment was made to the wrong customer and the cheques has been deposited to the bank. Can I correct it with a journal entry to a/r to make each customers account balance?
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02/09/12 11:36am PST
Viewed by asker 02/09/12 11:37am PST
Viewed by asker 02/09/12 11:37am PST
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CountryMusicMom
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Why did you pay a customer or do you mean you applied the payment received to the wrong customer?
Did this happen recently?
If you mean that you applied the payment to the wrong customer, find the payment in Received Payments.
Click on the history>Go to the deposit>Make a note of deposit date and the deposit total>Delete the line that contains the wrong payment>make a note of the new balance.
Find the payment in Received Payments again. Change the name to the correct customer>Save the changes.
Find the deposit again>Payments>Add the Payment back in. Make sure that the deposit is the same amount as it was before you made the changes.
