not responding
My quickbooks Pro 2011 is spending a lot of time today (not responding)! It dosent normally do this, what could be the problem?
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02/08/12 6:47am PST
Viewed by asker 02/12/12 3:37pm PST
Viewed by asker 02/12/12 3:37pm PST
11 Replies
02/08/12 7:10pm PST
I am having the same problem. Have you been able to resolve? I am using QB 2011, windows 7 and Kaspersky virus software. Is this the same for you?
02/09/12 1:57pm PST
I am using Window 7 and Mcaffee. It seems better today! Don't know what changed!
SuzieQFL
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02/09/12 1:59pm PST
It started when I rebooted because Quickbooks couldn't access the printer. When I restarted, it spent all day intermittently "not responding.
02/09/12 1:29am PST
Good day,
Please us details on how this happen. What are the transaction are made. So we can have ideas on what jst really happened.
Thanks.
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02/09/12 1:41pm PST
When opening QuickBooks, click on any activity (write checks, customer center, employee center, any thing) and it takes several minutes to move between windows. I especially notice it when opening the employee window. Another note... I have computers with both Windows 7 Home and Windows 7 professional, both computers have Kaspersky, but I'm only have an issue with the windows 7 computer.
02/09/12 7:59am PST
I have Quickbooks Pro 2012, Windows 7 and Kapersky antivirus software. I spent quite some time on the phone with Intuit yesterday. We updated, uninstalled Quickbooks and reinstalled and continued to have the same problem with being so sluggish. I'm stumped.
02/09/12 2:39pm PST
Best Answer - Chosen by the Community
I believe that I have narrowed this down to an issue relating to payroll and/or payroll updates. If I open a QuickBooks file with payroll running, I have the problem with 'not responding' when attempting a task. If I open a QuickBooks file that doesn't have payroll, I don't seem to have the problem. Any assistance would be appreciated. I have reported this problem as a bug as well.
02/09/12 7:05pm PST
After disabling my Kaspersky software, my system seems to be back to normal working order. Interestly enough, my computers that are not running Windows 7 home, but are running Kaspersky aren't having the problem. Sounds like I'll need to contact Kaspersky about the problem.
woneill1450
Questions asked: 14
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Questions answered: 17120
Points earned: 31575
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Certified ProAdvisors have successfully completed an extensive and rigorous QuickBooks certification program.
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Certified ProAdvisor - ES
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02/09/12 7:08pm PST
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