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itsonlyaname

Contributor

12/28/11 12:53pm PST
Viewed by asker 01/08/12 10:11am PST

North American based support

QuickBooks Canada : Pro 2012

How about brining your customer support to North America? I would pay more for it, or I should say I would pay for it.

I recently cancelled my support subscription because the phone connection to India is always so poor. The customer service reps are hard to understant because of their accents and they get frustrated easily (who can blame them).

Just as another note. Not once was I asked why I was cancelling or if there was anything that could be done to change my mind. This is VERY poor customer service if you ask me. The overall impression that I get from Intuit is that they just don't care.

Just my 2 cents

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6 Replies

oldqbqueen

Contributor

12/28/11 8:49pm PST

itsonlyaname

I agree with you - seems it causes endless problems to new & other users. It is very hard to understand instructions, with a bad phone line & the accent to boot. Frustrates QB users. But, I guess they wanted to try to do it on the cheap. They will learn as Dell did - support was in Canada - moved offshore - now seems it is in Texas. Guess they all want to try the cheap - most larger, customer satisfaction based companies no longer use - off shore service. They have learned - hope QB does also.

I have never paid for, nor have ever had to call QB support in the 20years that I have used it. Always managed (recently with Forum folks - Thank you) to get past every upgrade problem - most notebly from 2007.

What I would like to see is - that Intuit tests each new yearly upgrade to make sure that it works! BEFORE RELEASE. Ok, we may get a few new things - but when that messes up things that worked perfectly for 15 years prior - I do not want any of the new stuff.

Only my 2 cents

QBQUEEN

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qbqcca

Allstar

01/01/12 8:47pm PST

Only my 2 cents

QBQUEEN

I'll second that!

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Graceman

Allstar

01/02/12 4:57am PST

Best Answer - Chosen by the Community

Well us old retired people who know a little about about QB & Accounts sit arround waiting for the grand children to call, would like to earn a few cents to back up the meagre pensions they get.

It only needs a telephone network set up top pick up the next call and give us somthing to do. Between Uk & US & Canada you could almost get 24 hour support for the English speaking world, that ius if we could still understand the accent's:-)

Can I Have my 2 cents as cash please.

If this post was helpful or answers your question, please either mark the answer as Helpful or Solved. This will then close your topic). Otherwise, let us know if you have more questions.

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oldqbqueen

Contributor

01/03/12 4:14pm PST

Graceman

Grande Idea!

QBQUEEN

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itsonlyaname

Contributor

01/04/12 5:43am PST

My suspicion is that Intuit is working towards this forum as being the primary source for support beccause so many people are willing to give free advice. The survey that popped up asked "Did your experience with Intuit Community save you the trouble of calling tech support?"

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oldqbqueen

Contributor

01/05/12 7:14pm PST