I purchased quickbooks premier 2011 nonprofit for our church's finances. I have not been able to get the church's computer to recognize the program. (I currently have quickbooks 2009 installed). When I try to install new, the message says to put disc in. The disk is already in. Even when I go to run and put in D:\setup.exe, nothing happens.
It sounds like the disk drive might be bad? There's a link to download the program on my website here: www.longforsuccess.com/resourc...
I purchased quickbooks premier 2011 nonprofit for our church's finances. I have not been able to get the church's computer to recognize the program. (I currently have quickbooks 2009 installed). When I try to install new, the message says to put disc in. The disk is already in. Even when I go to run and put in D:\setup.exe, nothing happens.
The disk drive is working fine. When I bought this for the church I was told (by Quickbooks) I could load it on my personal laptop since this is what I use at home. I do not have Internet at home and had to call for an authorization code. The lady I talked with said she would e-mail me with a different authorization code for the church's computer when I was ready to install but have not received one and can't find a number to get help.
Vickie
The disk drive is working fine. When I bought this for the church I was told (by Quickbooks) I could load it on my personal laptop since this is what I use at home. I do not have Internet at home and had to call for an authorization code. The lady I talked with said she would e-mail me with a different authorization code for the church's computer when I was ready to install but have not received one and can't find a number to get help.
Vickie
Yes, if you are the only user, you can install it on yor laptop too. When you get it installed on the chuch computer, you will need to register it & get a validation code for it (there will be a number to call).
As for installing it -- if you're sure the disk drive works, make sure you are putting the disk in the right way (not upside down). Did the disk work to install on your laptop?
P.S. Intuit will help with installation problems for free -- http://support.quickbooks.intuit.com/Support/ContactUsPhoneLis...
I finally found the number to talk with someone (live). It took several hours but was resolved. The lady I spoke to was very patient and understanding. thanks for your help.
