My QuickBooks Enterprise keeps freezing up when I run reports...why?
My QuickBooks Enterprise keeps freezing up when I run reports...why?
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5 Replies
qbteachmt
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Questions answered: 54406
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Mod/Co-mod
05/07/09 11:09pm PDT
Which reports, what kind? What is your computer operating system, do you have enough memory to meet the recommendations?
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05/11/09 5:20am PDT
My operating system is Windows XP Pro and I do have enough memory. It only freezes when I am running company financial reports. I can run other reports just fine but a simple P/L will freeze every time.
qbteachmt
Questions asked: 113
Questions answered: 54406
Points earned: 133744
Questions answered: 54406
Points earned: 133744
Accountant Community AllStar
Advisory council of Accountant community power users.
Allstar
Advisory council of community power users.
Intuit Moderator
Mod/Co-mod
05/11/09 7:08pm PDT
If these are cash basis, they do take longer. Can you run accrual basis reports or does it freeze then, too?
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07/08/09 7:10am PDT
I am also having this problem. We recently upgraded from QB '06 to '09. Whenever running a Profit and Loss report, accrual works, cash doesn't. When I try to switch from accrual to cash, there is some CPU and network activity then QB freezes.
Any ideas?
The weird thing is that it doesn't crash on an old Gateway P4 3Ghz computer. I've tried a completely different Dell with freshly imaged Windows and newly installed QB '09 and it still crashes. I've also tried copying the company file to the local computer's hard drive to rule out server/network issues. It still freezes.
Core2 processor, WinXP SP3, 2GB of ram, Gigabit network, file server has 10k drives.
07/09/09 10:49am PDT
Latest post
Got a reply in another thread...
http://community.intuit.com/po...
It's supposed to be fixed in an upcoming update.
