My program "lost" the printer and won't let me install a new one. How do I install a printer - the option is greyed out?
Printing, greyed out options
1
37
cFKWOEKsWr4iKgacwZ5xHE
06/07/11 10:36am PDT
Viewed by asker 06/07/11 12:46pm PDT
Viewed by asker 06/07/11 12:46pm PDT
4 Replies
tilt53
Questions asked: 358
Questions answered: 8783
Points earned: 26131
Questions answered: 8783
Points earned: 26131
Accountant Community AllStar
Advisory council of Accountant community power users.
Intuit Moderator
Mod/Co-mod
06/07/11 11:59am PDT
First, reboot your computer and let us know if that helped.
Hail Cleo-Cat-Tra, Queen of Denial. I didn't do it.
For a professional answer you might want to ask this question of a paid support person at Intuit Tech Support (800-434-6818). Volunteers are not compensated or supported by Intuit.
For a professional answer you might want to ask this question of a paid support person at Intuit Tech Support (800-434-6818). Volunteers are not compensated or supported by Intuit.
06/07/11 12:46pm PDT
I've rebooted, I've set the printer to the Microsoft XPS printer, i've done a complete shut down, I've disconnected the printer completely....I think I've done all the fixes that I tried last time this happened. I remember something about a file in a directory, but I couldn't remember which file in which directory...any suggestions?
06/07/11 3:09pm PDT
Latest post
Are you possibly referring to this:
* Fix For ProSeries PDF Printer Problem
Fix from ProSeries Tech to get tax returns to print .pdf. After 3 hours with one tech the
second one fixed everything in 10 minutes. Here is his fix.
to fix the xmllite.dll issue with the amyuni driver all you need to do is goto local disk c: go into the windows folder and access the system32 folder
(file path= C:\windows\system32) copy the xmllite.dll and paste it into the
C:\prowin10\32bit\pdfdrvr folder and run the install.exe for the amyuni
from Daniel with Proseries Tech Support
(I copied it from the post I saved as PDF for my personal files)
~Maria
tilt53
Questions asked: 358
Questions answered: 8783
Points earned: 26131
Questions answered: 8783
Points earned: 26131
Accountant Community AllStar
Advisory council of Accountant community power users.
Intuit Moderator
Mod/Co-mod
06/07/11 12:54pm PDT
Assuming you've worked through global print options and printer and file setup, you might consider uninstalling PS. You won't lose your data files. Reboot your computer again. Download through the My PS area. Other than than, you may have to bite the bullet and call support.
Hail Cleo-Cat-Tra, Queen of Denial. I didn't do it.
For a professional answer you might want to ask this question of a paid support person at Intuit Tech Support (800-434-6818). Volunteers are not compensated or supported by Intuit.
For a professional answer you might want to ask this question of a paid support person at Intuit Tech Support (800-434-6818). Volunteers are not compensated or supported by Intuit.
