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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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02/09/12 6:22am PST
Viewed by asker 02/10/12 6:39am PST

my payroll does'nt compute anymore the tax,cpp and ei .. what will i do i'm making payroll now

QuickBooks Canada : Premiere Accountant's Edition 2012

my payroll does'nt compute anymore the tax,cpp and ei .. what will i do i'm making payroll now

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02/09/12 6:57am PST

I'm not exactly sure that you mean by cpp and ei, but generally if all taxes stop computing it is because your subiscription needs to be updated or renewed.  What is your subsription status on the payroll center?  If it's good, then get payroll updates from the Employees menu and watch for any warnings or errors as you do that.   (This all applies to the US version.)



If this answers your question please mark this item as solved.

Tim Teichman


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how will i renew my subscription? thanks

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Call QB Canada Sales & Customer Service during business hours.

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02/09/12 7:18am PST

You posted in the U.S, Payroll Forum.
You may get more replies if you post in the Canadian Payroll Forum here:
http://community.intuit.com/category/payroll-canada

You may also receive a survey from the Intuit Community. The time you take to respond will help this forum become even more effective. Thanks in advance for your participation.
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Moved the post to the Canada forum.

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