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Home   Help for Accountants   Tax - ProSeries   Tax - ProSeries Community   Archive: Document Management System  
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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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06/21/07 8:36am PDT
Viewed by asker 02/12/09 11:31am PST

Lacerte/DMS Conduit Failures

Beginning about a week ago, some users started getting the following problem when using the DMS conduit to print returns from Lacerte. Printing only to hardcopy does not generate an issue.[quote]Calc Error Excluded Client(s)EOleException: [SafeCall Exception]: Catastrophic failure□[Executing Request]□[/quote]Initially it was only one user/system for a particular client in 2005. A few days ago, I started getting reports from second user for all clients attempted in 2006, but both of these two had recently crashed the DMS printer and needed it reinstalled. Today it happened to a third user in 2006. Further complicating the issue is that the first and third are happening to S Corps, but the second is an individual return.

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02/12/09 11:19am PST

Getting the same error in Lacerte Tax 08. User is connecting to Windows 2003 terminal server and only gets the error with certain DMS/printer combinations.

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We had come to the conclusion that 2006 and prior required the user to have administrative access for using the conduit, so it is a little surprising to see it happening in 2008.

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