Lacerte not sending returns to dms
Lacerte : 2011
When I print returns from lacerte they are not ending up in dms but I also get no error message. I have been using DMS for 3 years and this is first time I've had this issue. Anyone know why ?
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02/07/12 6:59am PST
Viewed by asker 02/29/12 10:31am PST
Viewed by asker 02/29/12 10:31am PST
4 Replies
George4Tax
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02/12/12 8:27am PST
1st, this is a job for Ask Intuit. Try "pdf to dms problem" or similar short terms to search that base. I got to this one, which may help. Click Here.
Hmm??? Could I have been clearer when I asked that question? Did I mark the question solved after it was answered?
02/13/12 7:44am PST
Thanks George. I had already used the ask intuiut and tried the one you referenced and two others to no avail. I used the chat with tech support to no avail as well. Finally after three calls to tech support I have resolved the problem. For anyone else having this problem here's the fix that worked. http://support.accountant.intuit.com/law-war/product=LACERTE_TAX&id=SL....
Thanks for answering my question.
02/13/12 8:36am PST
The punctuation at the end of the sentence messes up the link. So for others that want it - Click here.
Glad it got fixed. Why print to PDF and DMS? Just Curious George.
02/13/12 8:43am PST
Latest post
We print a pdf copy of the client copy separate from DMS as part of the complete tax return. Some clients ask for a pdf copy for their files and its easy to access and print later when they need another client copy for the banks, etc. It also give us a copy outside DMS in case there is an issue accessing DMS for some reason. It may be overkill, but we are accountants after all.
