I sure hoped there would be better planning on e-filing and bandwidth issues at Lacerte. Should have known this would happen. . . guess I will be here late tonight getting returns e-filed along with more extensions! UGH! Hope Intuit is learning from their mistakes. . . Lacerte has been excellent software until this year and seems everytime we turn around their's another issue that crops up. Oh well, one more day!
Please be patient. Just keep trying -- the issues usually get resolved very quickly as "all hands are on deck." 10,475,348 Lacerte returns processed and going....
Patience is not a part of the plan at this date. I have been "patiently" resubmitting the returns. This is totally unacceptable in my opinion. My bosses are not happy with this scenario at all. You all should have been expecting this!
Lacerte is consistently bad on the last couple of days of the season. Get used to it, it will not get better. Next year, buy Turbo tax, that's where all of Intuits resources are now being used.
I have 7 State files sitting in the ME Received at Lacerte box on my computer's desktop. They have been there since yesterday. Lacerte has once again demonstrated that they do not care about service - just send them a check for next years season.
Getting worried. This has never been an issue in the past. I think I caused it by assuring a nervous new client who had never had his return efiled before that there has never been a problem with making the connection and transmitting returns.What's up?
I've received a couple new errors this year...1. Ack is trying to apply the wrong social security number to the wrong client number2. When transmission is closed due to time out, one return gets tossed into the failed transmission bin while the rest of them stay in que. Why can't they all just stay in que? I have to go back and re-validate the returns that get kicked so lacerte can time out and they can get kicked there again. It would normally be funny, but I'm kinda stressed right now.
Why doesn't Lacerte address this as a major topic on the Support Web page. Obviously, we're not the only ones experiencing this problem. Telling us to keep trying is an oxymoron! What else can we do? At what point do we start printing extensions to mail in? How about sharing when the slow times are? Do we need to stay until mid-night. Will Lacerte post the returns as filed on time if they come in through 3:00am? And will we have this problem again next year? Planning to file them , let's say, by the 12th doesn't always work. Clients don't cooperate. What assurance do I have that this won't happen again next year?
They are in the process of putting something on the web and phone. Still having intermittent issues -- might try to send the returns individually for a little while rather than big batches as many return are making their way through.....
The level of service slips each year. What recourse might we have if they don't get things running by 12:00 pm????
I asked the same question...."what if we can't get them in by 12" the response "they will be late, you should file a paper return." Well so far I have transmitted 3 in 4 hours, only 40 more to go!!!
My only problem, with this issue is that the responses from Lacerte (canned error messages) imply that my computer is at fault when it gets "rejected" while trying to send. It's not my problem it YOUR problem and system that is having issues.Admit you're having a problem, so people who are not as computer savvy don't freak out and jam up the lines.
oh yes The error message 500 says to go to microsoft and download a fix. THAT IS NOT TRUE. YOU MAY NOT HAVE TO UPDATE YOUR SYSTEMSupport says it is just a message that pops up. ignore it and just file one by one. but that does not work either.
I for one am not waiting on Lacerte to fix the problem today. I'm paperfiling the last few I have in here, and putting others on extension. I am writing a letter with the extension for clients that have already sent in vouchers with payment in anticipation of e-filing. That's all we can do folks, and then look for another software company for next year. I have never had any issues with Lacerte (used for 15 years) until Intuit bought them.
Apparently there is a state of denial at Lacerte. This isn't happening and it will just go away. IF if subscribe to Lacerte for 2007, I will reduce the invoice by the 5 hours I have wasted pressing the transmit button times my normal hourly rate. Completely unacceptable, and then Lacerte says be patient, it will get better. If you have a problem, admit it, and tell the people in the trenches they will have to fall back on the 1970's technology known as paper and stamps to file a tax return. The last person I had on efile support was completely rude, and try's to tell me the fix will be in within an hour - our post office closes in 3 hours!
unfortunately we are stuck, and need to just keep hitting the button....again...and again....and again...and again
I am with everyone else on this issue. How in the world could Lacerte not anticipate the volume. I thought I would e-file the extensions this year, and when the transmission fails, it gets kicked out of the que? Come on - that is a recipe for disaster - leave IT IN THE QUE for the next transmission. I have used Lacerte for 15 years now and have seen the steady decline of the customer service. In the old days support really new their stuff, and now, you can tell they just do not have the experience. AGAIN, HOW IN THE WORLD COULD LACERTE NOT ANTICIPATE THIS VOLUME AND HAVE EXTRA CAPACITY IN PLACE????? I SPENT MY $6000+ THIS YEAR - SPEND SOME OF YOUR PROFIT AND RAMP UP FOR THIS DAY - IF YOU HAVE TO INCUR A LOSS FOR THE DAY THEN SO BE IT.They know the game many preparers are hesitant to switch due to the learning curve of another program, but I will have to look hard at other options next year. Sorry Intuit.
I agree with you Lacerte is not what it used to be....I am in California and having the same problem with extensions.
I would think that if you are an Intuit employee your time would be best spent..telling the powers that be that CPA's such as myself who have used Lacerte for 15+ years...about how horrible it has been this year. I anticipate that Lacerte has a lot fewer renals this year than last!
I notice LacerteGuru, the friendly lacerte employee has run for cover, and no longer is telling us to be patient in this forum. I for one am off to the post office for paper filing. And this summer I will spend some time learning how to use a new tax software package. I understand sometimes things go wrong, but when you do you have to admit you screwed up, or you will not be in business long. After using you for 16 years - Adios Lacerte!
