I entered a $2000 bill and a $200 credit for a particular vendor. I paid the bill and applied the $200 credit, paying the vendor $1800. Now, when I go to pay the vendor on future Bills I see an $1800 credit, which is incorrect. There is no credit memo for the $1800.
How do I fix the problem?
Steve
Is the bill marked paid??? If so, most likely the transaction got de linked. Try running your utilities program to verify data and rebuild if necessary.
Mary
Mary,
The bill is marked paid and I ran the utilities program, which reported no errors.
Steve
OK, I am assuming you used pay bills to pay the $1800 and NOT write checks. I have had this happen when I enter a bill for a day in the future- let's day 2/15/12 and I actually pay the bill on 2/14/12. It confuses QB's.
Changing the date on the bill would not fix the problem. The only way I could get it corrected was to use the utilities program to verify data and then even if it found no errors I did a rebuild. I then closed QB's and reopened and it fixed the problem.
It is worth a try.
Mary
Steve,
If you rebooted your PC ( to insure Qb's was closed and re opened) and it is still a problem, your only option may be to manually delete the payment, credit and bill and then recreate them using the same information (i.e. dates, check number etc.) to see if that fixes the problem.
Otherwise I am out of ideas.
Mary
Mary,
Thanks for you help. I resorted to calling support to resolve the problem. Here's what I did to clear the phantom credit
Steve
Steve,
It makes sense, especially if you recently upgraded to 2012. I have noticed similar problems as a result of upgrades to a newer version of QB's - such as having to remap the 1099 accounts to box 7 of the 1099misc. The checkmarks are there, but, Qb's does not see them. By remapping the accounts it fixes the problem!
It seems like these "checkmarks" we can see, but, QB's can't and the problem seems to show itself after you have upgraded to a newer version of QB's. Based upon other posts it seems this is a particular problem with upgrading to QB2012.
I think I will stay with ES 9.0 for as long as I can. I don't need all the hassles that come with upgrading.
Mary
