I downloaded new updates from R8 to Rp and now I am unable to access company files. There are multi users and both of us have downloaded the updates and both are having the problem.what do I need to do?
Make sure that all your machines are now updated to R9.
You can download R9 update manually from
http://support.quickbooks.intuit.com/Support/ProductUpdate...
Some more information about 2009/R9 update
QuickBooks 2009 Release 9 differs from most releases. Because of the changes it makes, R9 is not backwards compatible with earlier releases of QuickBooks 2009.
Therefore you need to treat it the same way you treat an upgrade to a new year version. That is, both your program and data files will need to be updated.
The update needs to be applied to all machines you run QuickBooks on AND the QuickBooks Database Manager, usually installed on the server and requiring an administrator’s
oversight and access. If this does not happen, users will not be able to open the company file.
You can get more information and a step-by-step process at this link:
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/...
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