How to process credit cards manually (Merchant Account Services)
Merchant Account ServiceIf you ever need to process credit cards manually (through Merchant Account Services), here are instructions:
1. How to get a Voice Authorization
2. How to complete the Process in QuickBooks software
3. How to complete the Process via Merchant Service Center or Online Terminal
* If you are still in need to get a Voice Authorization, please follow instructions below
Processing a Voice Authorization (ticket only/forced sale)
If a credit card transaction cannot be authorized electronically (for example, if the software or equipment isn't working), the merchant can authorize the transaction by phone. There are transaction fees for voice authorizations. Getting a voice authorization is not the same as processing the transaction. A voice authorization simply assures that the cardholder has the available funds. The merchant still need to process the transaction to receive the funds. The first step is to authorize the transaction, which secures the funds for use. The merchant will then process the transaction in QuickBooks.
To obtain “Voice Authorization”
Call the appropriate voice authorization center: Voice Authorization
- Visa/ MC/ Disc ACQ/ Amex OnePoint: 800-228-1122
- American Express: 800-528-2121
- Discover: 800-347-1111
Be prepared to provide the following information:
The merchant account number (This number appears on the monthly statement, the imprinter, and in the approval e-mail received)
Credit card number
Card expiration date
Purchase amount
**You will be given an authorization number. Write this number down.
The processes below provide instructions on “How to complete the transactions within QuickBooks Software and or Merchant Service Center/Intuit Online Terminal”
Complete the process “Voice Authorizations“ in QuickBooks
• Return to the original transaction in QuickBooks.
• Save the transaction again.
• In the Enter Credit Card Information window, click the "Voice Authorization Number" link.
• In the Voice Authorization box, enter the number received from the voice authorization center.
• Click Submit at the bottom of the window.
**To complete the transaction and receive the funds, the merchant must process it again in QuickBooks.
NOTE: If a sale is canceled after the authorization was received, the merchant needs to cancel the authorization. Call the same number provided above
Process Voice Authorizations in Merchant Service Center or Online Intuit Terminal
• Log into MSC
• Click on charge a card
• Input all customer data from voice auth transaction
• Check the box “I have a voice authorization code”
• Enter the code you received in the “Voice Authorization Code”
• Enter billing zip code
• Click Submit
