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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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PHinCA
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11/09/11 7:23am PST
Viewed by asker 11/09/11 7:24am PST

How to clear old accounts receivable

US QuickBooks Pro for Windows

I have a client who has 4 years of old accounts receivable where invoices and payments applied are in error. None of it is valid. Is there a way to clear all of the detail quickly? Do you need to go and clear by each transaction?  It is hard to even follow the trail of what has happened.  His CPA tried to use a journal entry, which still leaves all of the details in QuickBooks.  Is there a better way?

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11/10/11 1:46pm PST
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Journal entries are never the solution for AP or AR; they just make things worse.

You have to take it a customer account at a time. If you owned QB Accountant Edition, you would have access to more tools that help with this sort of issue. Also, in your QB Pro, see if you have the ability to set up an External Accountant user account. If so, then use this to log in and you get these tools. Read in the Help system.

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

If you get an emailed Survey, please take a moment to follow up here, too. Thanks!
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