How do I reverse our duplicate donations which i posted in error?

The contributions were entered as a 'donation' which I think is a sales receipt.

And yes, I posted them to the bank deposit.  However when I viewed my bank deposit history, it shows 'undep'  which I don't understand.

I am a brand new user and confused. 

My bank statement (from my bank ) is correct.  However my Intuit Non Profit bank balance is 12,000 over because of my error of double posting donations to various customers.

Just need to now how to correct this from the customers account so everything will balance back to my bank statement.

Could you navigate me on how to delete and invoice?  And how to correct the bank balance?

I am not sure I follow how you enter donations.  Example: Mrs. Smith sends you a check for $100.  You enter that donation under "Sales Receipt" or "Donation" in Non-Profit.  When you are ready to bring that check to the bank, under Banking - Make Deposit - Select the donation being deposited - OK - Choose correct bank account - Save and Close - the amount now shows in your bank register.

Writing invoices and then receiving payment for these invoices is another way to do it (not necessary for a non-profit and donations)

If you have written an invoice and also written a Sale Receipt for the same donation, then deposited to your bank account in QB both, you have entered that donation twice.

Keep the Sales Receipts, Delete the invoices.  Ask again because I'm not sure what has happened.

Let me start my story again and thank you for your patience with me.

1.  In error, I entered duplicate sales receipts on some customers.  Example,  Mr Smith sent us only 1 donation of $500.  I entered this 1 donation, sales receipt, twice on different dates.

2.  I posted these duplicate payments into the bank account.  Therefore my bank account shows a higher balance than what is actually in the bank.

3.  Please navigate me on how to correct this from the customers account and the bank account since the funds have already been deposited.  I need to lower my bank account and correct the customers account.   When navigating me, please explain where the edit button is and left click, double click, right click etc.

4.  Is there anyway to completely purge/delete these customers and start over again?

5.  If so, will the changes reflect in my bank account?

Please help~

Are these duplicates part of one deposit made up of different donations or individual deposits to the bank?  Let's say Mrs. Smith $500 donation was entered twice as a Sales receipt, and deposited twice separately into your QB bank account.  In this case go to one of the deposits - Edit - Delete Deposit - this puts that amount back into Undeposited Funds - Now find the Sales receipt - Customers - Enter Sales Receipt - Previous, until you get to that $500 receipt for Mrs. Smith - Edit - Delete Sales Receipt.  This will take $500 out of the Donor's account and reduce the balance in the Bank register.  If those duplicate amounts were part of a deposit made up of several individual donations, it's different.  Ask again.

Thank you for your patience.  I think I may be starting to understand.

Unfortunately those duplicate amounts were part of a deposit made up of several individual donations. 

Now what do I need to do since the deposit had serveral other individual donations?

Jann

Try this: Open the deposit - highlight the amount that needs to be deleted - Edit - Delete line -  this puts the amount back in Undeposited Funds - Same as before - Enter Sales Receipt - Previous - until you find that amount that you just have taken out of the bank deposit -  Try and see if it works.