How Do I issue a store credit in QBPOS v.10?
How do I issue a store credit in v.10.0? We do not give cash refunds. How do I issue a credit to a customer.
70
275
a32CreECer4laPacwZ5xHE
05/08/11 3:19pm PDT
Viewed by asker 05/14/11 9:01am PDT
Viewed by asker 05/14/11 9:01am PDT
5 Replies
05/09/11 9:53am PDT
Hello,
if you use QuickBooks financial as well the best way to issue a store credit is to do a return of the items on a receipt. instead of choosing cash as the retun tendering method choose the account option. This will create a credit balance for the customer that can be used at a later date. The other option would be issue them a gift certificate.
Hope this helps
Mike
05/12/11 2:33pm PDT
Thanks Mike but my Quickbooks financial is completely separate from POS. I think that issuing a gift certificate is a good option.
05/12/11 7:34pm PDT
hogtag,
I cannot get adding a return amount to a customer’s account (for a credit) to work. When I click “account" when a return is being used at the sales receipt window, it doubles the amount due to the customer, as a cash payment.
What am I doing wrong?
Also, when a return is used, this means an item is being returned, so a return would not work for customer credits when items are not returned. How would a credit be created in POS for other than for an item return reason? I cannot find a way.
I do not understand how using a gift certificate would result in a credit, since a gift certificate is issued when a payment is received (or a customer’s account is increased).
Richard
05/16/11 10:14am PDT
Hello,
Just wanted to check, when you are issuing a return for an item and you click the account option it should come up as though you are making a payment to account. Is that the way it is showing on yours?
Also just to verify, is the receipt total is showing as a negative? If it is then it should allow the account to equal to a payment. if not then it’s the equivalent of a charge.
The reason a gift certificate is used is if you aren’t using QuickBooks and you do not have the advantage of financial giving you an AR balance, then you can give payment back to the customer as a gift receipt. It's the equivalent as if you handed them back cash and they immediately purchased a gift certificate. You can run a report that shows the gift certificates sold and redeemed by a customer.
Hope that helps
05/16/11 5:22pm PDT
Latest post
When issuing a return and clicking the account option, I get a new window that gives me an option to "charge to account" or "make a payment on account".
I was choosing “charge to account”, for some reason incorrectly. This is why I was not seeing a customer credit in QB.
When I choose “make payment on account”, I do see a credit memo and a credit to the customer’s account in QB.
So, thanks.
Richard
