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05/24/2012 at 04:51PM PDT

Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.

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New Member

02/10/12 2:46pm PST

How do I get access to a locked file?

QuickBooks Canada

I have been locked out of one of my acounts. When I try to open the file it says the problem might be that I need to get permission to read/write the file. When I open properties the box that says read only is not checked. I fhe problem persists I am suppose to contact the Intuit tech suport and give you the error code -6189,-77. Please advise me what to do to access the file?

Thanks

Joan

1 Reply

Certified ProAdvisor

ProAdvisor Canada

Allstar

02/10/12 4:26pm PST

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