HELP!!! Posted question yesterday, did what was suggested, and now certified payroll reports are GONE!

Just did that, didn't do anything, still gone.

what are the items listed under  Reports>Employees & Payroll in the first section do you have  a More Payroll Reports in Excel or does it stop at Time and costs in Excel?  do you have a valid payroll subscription?

My subscription is valid. The reports used to be under the Employees & Payroll at the bottom listed as "New! Certified Payroll Reports" now its just gone. The last report is "Paid Time Off List" Theres no More Payroll Reports in Excel option.

Look at the top of the list of reports under Employees and Payroll the first one is Summarize Payroll Data in Excel the 4th one should be More Reports in Excel with a arrow indicating more reports click on More Reports in Excel you should see the Certified payroll as the third one from the bottom on this sub menu.

Nope there's nothing about Excel anymore. The first one is Payroll Summary and the last one is Paid Time Off List. It got worse after I installed the update.

But I never had a "More Reports in Excel" option, even when it was working

Trying to see what else can affect it.  Found an article that has a few things to try payroll.intuit.com/support/kb/1002227.html Generally a repair and getting both the QuickBooks update and payroll update rectify it.

The certified payroll option is back now. But back to square one. Quickbooks won't export info to excel.

SKeswick asked me to help here.

It sure seem to me that somehow files needed to make this work are not being installed when you get payroll updates. Or, QuickBooks is unable to process those files due to some related configuration issue.

I'd try the following, in quick succession:

1. Restart your machine

2. Without starting any other applications, launch QuickBooks and get payroll updates from the Employee menu. Choose the option to rest all updates.

3. Restart QuickBooks.

Thanks for your help. Still not working. Same problem, it's telling me to enter a valid Customer:Job name, but it won't let me enter anything, and theres nothing in the drop down menu.

So, you can run the report and pull data without seeing an error message, and then when you get to the slide where you need to pick (not enter) a Customer there is nothing?

Are you sure there are customers entered on paychecks dated with the date you are pulling paychecks  for?  That's the next thing to check.

That is correct. I have entered customer info into the paychecks. Working on the same job for a year, the customer job has been entered into every paycheck for a whole year and I've been doing the certified reports for months with no problem.

It sounds to me like somehow the wrong query in QuickBooks is being run.  The only cases of this I've seen are when two versions of QuickBooks are running at the same time, or when the user has an odd OS setup, such as running off a server.

Is there anything unusual about your system setup?  For example, are you using a remote system or in a managed and restricted environment?

No not that I know of. We are a very small business, and my computer is the only one with Quickbooks on it. We don't have a special server or anything.

I'm not sure.  I recommend calling support for help at this point.  I think there is something generally wrong with your payroll updates, but am not sure.