Ha
I used by mobile card reader for the first time. The transaction is sitting in "problems to be solved" I can't figure out how to apply it to a transaction
70
16055
cKuilmuP8r4yUOacwZ5xHE
02/08/12 1:55pm PST
Viewed by asker 02/13/12 9:00am PST
Viewed by asker 02/13/12 9:00am PST
1 Reply
AmazonBookworm
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Intuit Superstar
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Intuit Moderator
Mod/Co-mod
02/10/12 11:25am PST
Latest post
Intuit is aware of an issue that causes deposits containing GoPayment transactions to not appear for download on the merchant service reconciliation screen. As a result, deposits appear in the Problems to be Resolved tab.
Workaround:
Follow these steps to record the deposits into QuickBooks and clear them out of the Problems to be Resolved tab.
NOTE: Any items that remain in the Problems to be Resolved field may not be cleared until some time later. This may be up to a full year after the problem occurred.
- Download the payments into QuickBooks by clicking Customers> Credit Card Processing Activities> Get Online Payments
- Deposit the batch into the bank account by clicking Banking> Make Deposits.
If the batch is pending, and funds have not been deposited, the transactions will show in the Pending tab until funded.
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