Grayed out home screen
I have a grayed out home screen and can't navigate anywhere. I'm running Quickbooks 2006. Anyone have any ideas on how to fix this problem?
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coNtxG2I4r4iYiacwZ5xHE
09/08/11 8:23am PDT
Viewed by asker 09/08/11 2:35pm PDT
Viewed by asker 09/08/11 2:35pm PDT
9 Replies
dhhcpa
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09/08/11 8:25am PDT
The first step would be to reboot. Please post back and give an update.
Ohhhh, Faerie Dust!!
09/08/11 8:27am PDT
Tried rebooting but that did not work. Just updated all virus scanning software and doing a complete scan as well.
09/08/11 8:29am PDT
OK. Please post back after all that is done.
QB2006 is quite old. Have you thought of updating?
What operating system are you on? QB 2006 won't run on Win 7. What IE do you have? IE9 hasn't been playing nice with any versions, much less older ones.
09/08/11 1:36pm PDT
Came up with a few adware but nothing malicious.
Even though I was maxed out on installs, I tried re-installing and it let me do that.
I immediately backed up everything and that too worked. SAVED! That's for trying.
09/08/11 2:27pm PDT
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Good luck! You may want to consider upgrading to a newer version, since 2006 is no longer supported. You may also want to wait a couple of months until 2012 comes out. But always make sure you've got a good backup.
Since you're up and running, in QB go to file>utilities>verify data (do that twice), then file>utilities>rebuild data, then verify again. Once a week you should do verify.
