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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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New Member
10/22/08 2:37am PDT

Giro Suspense doesn't balance

Hi all, my problem is that I recently returned to payroll to correct an entry error for an employee, I have done this before without problem however on this occassion the correction failed to be reflected in the bank account. On inspection of the Giro suspense account it shows the payroll correctly but the balancing entry to the bank current account has not been made. So Giro suspense now shows a minus balance. My first thought was to rectify this with a journal entry but the software does not allow suspense accounts to be changed in this way. I discovered the problem when my bank statement reconciliation failed to balance with quickbooks, I am using quickbooks pro I could of course just make a cheque to payroll expense to balance the reconciliation but I do not like to leave the suspence account showing a imbalance. Any ideas gratefully received. APR

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07/07/09 4:53am PDT
Hi did you ever resolve this problem as I have the same in my BACS giro suspense account which leaves a a difference between the P&L and Balance sheet.
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07/07/09 12:22pm PDT
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"Hi did you ever resolve this problem as I have the same in my BACS giro suspense account which leaves a a difference between the P&L and Balance sheet."

Sorry to say I have had no replies and my GIRO suspense account still shows a minus figure. I must assume this is not operator error but a clitch in Intuits software and there is no accountancy solution. But now there are two of us maybe somebody out there knows better!
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01/25/12 9:46am PST

I'm the same. Unable to enter a journal adjustment to zero the suspense account after an historical error between the payroll and the BACS cheque.

Any one else?

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This may be a silly question to you all, but why are you using a suspense account?  Surely if you are paying someone it will come out of your bank account?

Or set up a 'dummy'bank account such as Payroll pending to use to make the salary payment from and then transfer the money from the current account to it as and when they actually get paid.

Andrew Jolly
Pro Advisor

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