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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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10/09/09 6:37am PDT
Viewed by asker 11/04/09 9:37pm PST

Fee to respond to state with archive copies?

Do you charge a fee to retrieve archived (2002) copies of returns? A former client emailed me out of the blue asking me to respond to the state with copies to her. In 2002, I was all paper, not electronic, so retrieving the documents will take time ...

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Mt Juliet CPA
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10/09/09 6:44am PDT

If it is a former client and you have to retieve copies going back that far I would charge a reasonable fee for the additional work

I salute all our current Military and our Veterans.
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10/09/09 6:53am PDT
The solution

 Depends on the client.  If we parted on good terms, and she was willing to wait until I got around to digging through storage (after 10/15), I'd likely send her a copy free, on the grounds that it would cost me more to figure out what to bill than it would be worth.

Note that I would not "respond to the state" for free.  Correspondence with tax authorities, even if it's as simple as "here's that return you were looking for" is worth a heck of a lot more than a copy of the return is.  If she didn't want to write her own letter / send it in with her own stamp, she can hire someone to do it.

Also, if you do charge, I'd present it as an up-front minimum fee for archival research, payable in full in advance before you start looking, not refundable if the search is unsuccessful (silverfish ate the return, for instance).  The value of the return goes down exponentially once it's in the client's hands.

If I wanted phone calls, my phone number would be in my profile. If you have a question, post it in the applicable forum.
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10/09/09 7:31am PDT

I always charge former clients for copies. $5-10 depending on the number of pages.

If you use Pro Series Basic I might not be able to help you. If you use Turbo Tax I might refuse to help you. All others, watch out! ;-)
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10/09/09 8:05am PDT

Ex-client - charge.

Current client - no charge, unless it's a PITA client, then charge.

Morons. I've got MORONS on my team. Nobody is going to rob us going DOWN the mountain. We have got no MONEY going DOWN the mountain. When we HAVE GOT the money, goin' back UP the mountain, THEN you can sweat.
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10/09/09 8:19am PDT

I do the same as Archie especially on the PITA ones.

If this does not answer your question hopefully someone else will be along to help.
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10/09/09 1:46pm PDT

I forgot the PITA clients(don't I wish!). I charge them double.

I had one today! When I first started one of those type clients, and I showed him how easy it was to maintain his return copy and the documents in the little pocket in the back of the folder, he exclaimed, "Great. Now I can lose everything at once."

Him I charged triple.

If you use Pro Series Basic I might not be able to help you. If you use Turbo Tax I might refuse to help you. All others, watch out! ;-)
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10/09/09 1:59pm PDT
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I feel like asking them why I bother printing and assembly their copy if they don't keep it anyways.  Sometimes I think they just don't want to look for it and it's easier to call me.

If this does not answer your question hopefully someone else will be along to help.
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