ERROR WITH THE NEW ITIN
WHAT IS THE PROBLEM WHEN YOU INPUT A NEW ITIN OF YOUR CLIENT AND IT SAYS IS NOT IN A VALID RANGE.AND IT LOOK LIKE AN ERROR, RED.
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04/26/11 4:55pm PDT
Viewed by asker 05/07/11 7:00pm PDT
Viewed by asker 05/07/11 7:00pm PDT
13 Replies
IRMN
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Mod/Co-mod
04/26/11 5:00pm PDT
I have never dealt with an ITIN, but I'm pretty confident you have a bad number - you need to verify the number.
If this answers your question please click, um, ok I forgot what you are supposed to click. If this answered your question, how about just saying thanks and we will call it good.
04/27/11 7:08pm PDT
Hello Irmn,
I've had this problem with 3 clients in the last week. In all cases, I've entered in ITIN number exactly as it appear on original IRS letter.
I'm an ITIN certifying acceptance agent and process ITIN numbers all the time.
I've never seen this issue before until now
This has to be a software bug with the program. Please check it out.
Thanks
05/07/11 4:50pm PDT
sorry the you have had the same problem but, you can't send it by mail because the program does not calculate credits with wrong itin #'s.?
Charlotte256
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04/26/11 9:13pm PDT
Look at a copy of the letter which issued it.
When anyone doing nothing needs help, I will gladly help that person do nothing.
04/27/11 7:11pm PDT
Hello Charlotte,
I've had this problem with 3 clients in the last week. In all cases, I've entered in ITIN number exactly as it appear on original IRS letter.
I'm an ITIN certifying acceptance agent and process ITIN numbers all the time.
I've never seen this issue before until now
This has to be a software bug with the program. Please check it out.
Thanks, David
04/27/11 7:17pm PDT
David,
The people here are all tax preparers. If you believe it to be a software issue with ProSeries and are not getting any response here you should contact tech support.
dhhcpa
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Mod/Co-mod
04/27/11 9:05pm PDT
To Toni, please do as IRMN suggested. Then contact Support.
David may or may not have a different issue.
Ohhhh, Faerie Dust!!
04/29/11 9:22am PDT
Toni, I dont have a problem entering ITIN's. If you are entering those numbers correctly it MUST be an issue with your software.
Do you get your error on the W-2 worksheet? Have you entered the social security they use to work with? If your error comes up on the Client Worksheet then I would check with support.
05/02/11 4:08pm PDT
I just got this email from the IRS ITIN Policy Section.
These new ITINS can't be efiled.
See the cut and pasted portion below.
Acceptance Agent Alert!!!!
If you have experienced problems when trying to efile your clients returns with an ITIN (assigned within the last few months), it's probably because they have been assigned a number in the new series. The new series begins with 9XX-90-XXXX. Due to a computer programming problem, these returns are not being accepted by the system. Therefore, returns with the ITIN in the series identified above must be filed by paper until the system recognize the series. As soon as we are notified that this issue has been resolved, we will notify you. Please do not continue to efile these returns
05/03/11 6:59am PDT
Hmmmm....I had no idea they changed the series. I have not run across anyone with this series. I hope they fix this soon, Good Luck!
05/06/11 12:09pm PDT
I'm a CAA and I didn't get this email... weird!! Maybe I should email the department and make sure they have my email address in the system.
Thanks!
Maria
05/07/11 4:54pm PDT
yes its exactly as your descriing it error red. its showing an error?
