In ProSeries, getting message that "Unable to connect to QuickBooks" when trying to import 09 QBooks file to 08 ProSeries tax return. Running Vista. The import works fine when I do the same thing on second computer that runs XP.
There have been a number of problems associated with Vista and ProSeries that have been posted to this forum ------- this just might be one more of those problems.
I searched for your error message on the ProSeries support site (http://my.proseries.intuit.com...) and found the following article that may help:
Several people have experienced Vista Problems especially in a 64 bit environment
Actually, I called Tech support this morning. Joseph...nice guy. After wrestling with it for a while, he had me turn OFF User Account Control (I obviously had it turned ON as the documentation suggested). Once I turned the UAC off, it imported. I must have some glitch in my VISTA configuration, but as long as I leave the UAC off, ProSeries will import QBooks files. By the way, I was able to import from Fixed Asset Manager into ProSeries before I made the change, just not from QBooks.
I tried this prior to calling tech support.
This can happen if you have Windows Vista and one of the following:
* You have turned User Account Control (UAC) off.
* You have told the ProSeries program to always open as Admin.
To turn UAC back on.
1.
Go to Start Menu and select Control Panel.
2.
Click on User Accounts on the first screen.
3.
Click on User Accounts on the second screen.
4.
Click on "Turn User Account Control on or off".
5.
Click Continue or Enter Administrative Username and Password.
6.
Check the box to "Use UAC to help protect your computer".
7.
Click OK.
8.
Exit the Control Panel Window.
9.
Open ProSeries.
10.
Import from QuickBooks.
To keep ProSeries from opening as Admin:
1.
Right-Click on the ProSeries Icon.
2.
Select Properties.
3.
Click on the Compatibility Tab and scroll to the bottom.
4.
Uncheck the box that says: "Run this program as administrator".
5.
Click OK.
6.
Open ProSeries.
7.
Import from QuickBooks.
