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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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Marlyss
Marlyss
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Marlyss
Marlyss
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New Member
01/15/12 10:24am PST
Viewed by asker 01/23/12 10:12am PST

Error Message on log in

US Intuit Online Payroll


I get the following message when I try to log in to view my paycheck. I was able to log in successfully a month ago. Please help me resolve

Exception Description: The selection object passed to a ReadObjectQuery was null. Query: ReadObjectQuery()

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Employee
01/19/12 10:06am PST

Where are you logging in from?  are you logging in from ViewMyPaycheck.com or are you going back to your invitation email and trying to log in using the link?

Do you get the same message if you log in from here: ViewMyPaycheck.com

Please let me know

If this answers your question please mark this item as solved.

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Marlyss
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01/22/12 7:24am PST

Using the link in your email I received the following message: You successfully signed in to ViewMyPaycheck, but we didn’t find any Workplace Applications for this login.  

You may have used an Intuit Account that’s different than the one your Administrator used to invite you to ViewMyPaycheck. Ask your Administrator to verify that the email address for your User ID matches the email address used to invite you to ViewMyPaycheck. If it doesn’t match, ask your administrator to remove your ViewMyPaycheck access and then use the correct email address to re-invite you. 

In the message to view my paycheck that I receive on Friday came to my marlyss.knapton@gmail.com email address which is the only email that we've ever used.

 

When I tried the link in the most recent invitation I still received this error message:

 

  Exception Description: The selection object passed to a ReadObjectQuery was null. Query: ReadObjectQuery()

I appreciate your efforts in resolving this.

 

Thanks for your help.

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Marlyss
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01/22/12 7:38am PST

I should have added to the above response that when I tried the link in the most recent invitation I still received this error message

 

  Exception Description: The selection object passed to a ReadObjectQuery was null. Query: ReadObjectQuery()

I appreciate your efforts in resolving this.

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Employee
01/23/12 8:08am PST

If you go to ViewMyPaycheck.com and log in from there what happens?

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Marlyss
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01/23/12 8:55am PST

I get the following message.  But I successfully logged on in December using the same user ID and password by clicking on the invitation received at my gmail address.

 

 You successfully signed in to ViewMyPaycheck, but we didn’t find any Workplace Applications for this login.

  You may have used an Intuit Account that’s different than the one your Administrator used to invite you to ViewMyPaycheck. Ask your Administrator to verify that the email address for your User ID matches the email address used to invite you to ViewMyPaycheck. If it doesn’t match, ask your administrator to remove your ViewMyPaycheck access and then use the correct email address to re-invite you.
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01/23/12 9:13am PST
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Okay,  please go here http://viewmypaycheck.uservoice.com/clients/widgets/SIX29b3lLdXhETC8BpwoSQ.html

this will send us a support request email and you can copy your last post and include you email address so we can look up your account to see if we can determine the log in that is connected the company's ViewMyPaycheck application.  Pleas also include your first and last name.

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