Error in QB while upgrading to new version

Hi Kulwinder,

Sorry you are having this problem.  Here are a couple of Knowledge Base articles on how to resolve this error:
http://support.quickbooks.intuit.com/support/dosearch.aspx?kbid=1001970
http://support.quickbooks.intuit.com/support/dosearch.aspx?kbid=1004414

Please post back if you still aren't able to resolve the issue after following the steps in the articles.

Thanks,
Nic

Hi,

I am really sorry to say that neither of the steps helped me out as all the permissions listed have already been tested and are in action. I tried everything related to database manager as given in the articles i.e. scanning folders containing qb files and giving full permission to QuickBooksDB17 as this also has already been in place. I even tried changing locations also. Nothing worked still getting error (-6032, -195) or (-6000,-83).

I ll really appreciate if this problem could be solved as soon as possible. I can also send the file if necessary to technical support.

Thanks.

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This is a possible fix for the following errors when UPGRADING QuickBooks


-6000, -82 : An error occurred when trying to open the file

-6000, -83 : An error occurred when QuickBooks tried to access the company file

-6000, -83 ? In Multi User mode, but only one seat can connect at a time

-6147,0 : occurs when restoring a company file from a backup

-6123, 0 : Connection to the QuickBooks company file has been lost


Helpful for QuickBooks on Windows Vista/XP/2000/ME

If this is a first time install, with a new company file, this article DOES NOT APPLY.

============================================

1. Copy the main QuickBooks file (QBW file type) to a local computer with the full version loaded (not the server only install).

2. Login with the admin user account (the first account setup with your company file; usually "admin")

3. This will enable you to update the company file. Once updated, close the file, re-open it (locally) to ensure it works; switch it to multi-user mode and exit the program.

4. Copy it back on to the server.

5. Get on the server, click start->run then type 'services.msc' Find "QuickBooksDB1X" (X=the version). Right click on it and choose 'stop'. stop all QuickBooksDBX if there are more than one listed. Then close out of this window.

5. Make sure the Database server manager is not running. If you find its icon in the bottom tray (see attached image), right click on it and choose "Exit QuickBooks Database Server Manager".

6. While still on the server, browse to the location of your hosted QuickBooks file and sort the files by type. Find "ND Type" file(s) with corresponding names to the company file(s) in question. (this is easy when browsing the folder in in 'Details' view found in the "view" menu at the top of the folder) Find the ND file(s) and delete them. (This will not cause any damage to your data as long as they are the ND file(s); DO NOT DELETE ANY QBW FILES)

7. After the ND file(s) have been deleted, restart the QuickBooks Services. To do this, you can restart the server to do this OR click start->run then type 'services.msc' Find "QuickBooksDB1X" Right click on it and choose 'start'. Then close out of this window.

8. While on the server, click Start->(All) Programs->QuickBooks and execute "QuickBooks Database Server Manager." Make sure the first list box has the path to your QuickBooks file listed. If not, click 'Add Folder' and select the path to the file(s). (This is the path to your company file, not the path to the program's files) When the path to the QuickBooks files is listed, click "Scan." The second list box below should populate with any recognized QuickBooks files under path specified above. Close out of this program.

9. Browse to the location of your hosted QuickBooks file and see if the QuickBooks server has recreated an ND file (with the same name(s) as the one(s) deleted). If the ND files are not present, check steps 7 and 8 to ensure the QuickBooks Services have been restarted and have found the desired company file(s).

10. Leave the server and try to login from a workstation to the company file. After hours of trying to figure it out, from my experience, the above steps should solve the errors listed above. If not, you may have a conflict of hosting. See http://support.quickbooks.intuit.com/support/dosearch.aspxkbID=1... or search for "Error -6000, -82" at http://support.quickbooks.intuit.com

-David

Hi,

Thanks for replying. But my main concern is to successfully upgrade my enterprise 5.0 file to enterprise 7.0 and to successfully opening and using it.

In your 3rd point where you have mentioned that i ll be able to update my company file, if u r trying to say "be able to upgrade" then sorry my frined its not happening. When i open my enterprise 7.0 software, try to upgrade enterprise 5.0 file by opening through ver 7.0, prompts me to go ahead, i types "YES" then upgradating process begins, but when it tries to open the upgraded file right after the this process it is unable to open and gives error as mentioned or sometimes this one:

An Error occurred when quickbooks tried to open the company file. Please try again. If the problem persists, contact the intuit technical support and provide them with the following error codes: (-6032,-195).

Some tech guy says to send the log file but its paid service, but why should I pay if i am a proadvisor and no one is able to sort this problem since last two months. If this is the support i m getting then in coming time i ll definitely shift to some other solution, for sure.

Did you use the ProAdvisor tech support number? During normal business hours? If you use the regular support number, or call in off hours, you don't get ProAdvisor tech support, you get the overseas support, and that isn't the way to go for a ProAdvisor.

Did you look at this report, http://support.quickbooks.intuit.com/support/dosearch.aspx?kbID=1003292, which is for a 6032 but a different sub code? Not sure if it applies.

Hi Russell,

Yes, i called tech support couple of times but they also told to go to particular links as also mentioned by you, but i tried all the things and didt work at all.

Thanks

Also received mail from Connie Pierce mentioning they would like to see QBwin.log file, sent them the log files as required but no response yet.

Support ID: 1-2239305011

Thanks

Hi Kanwaldev,
I checked with Connie, and she said she had sent you another email.  Did that get through to you?
Thanks,
Nic

Hi,

No, I have received only one mail from Connie dated 26th Nov, 2007. Didnt get any another mail.

Thanks

Hi Kulwinder,

I checked with Connie again - she says that if the instructions she sent you didn't work, then you should call in for tech support to go over the qbwin.log errors.

Thanks,
Nic