E-mail error Outlook 2007, Malformed e-mail address

US QuickBooks Pro for Windows

e-mail error from outlook 2007 malformed e-mail address.

When ever I try to send invoices by e-mail form QB Pro 2008 through Outlook 2007 I get the "System Administrator" error message telling me that the e-mail address is malformed. It is not allowed to have <'> (the single quote) after the e-mail address.

I usually have to stop the e-mail before it sends, delete the e-mail address and enter it manually again. Apparently something QB is doing when sending the e-mail to Outlook, is screwing it up.

Is there a fix for this? How to get QB to quit putting the quotes before and after the e-mail address? HELP please, this is a waste of time!

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5 Replies

SevenSages

New Member

10/05/09 9:05am PDT

I'm finding the same issue, with QB2009, Win7 64bit

all of the emails go to Outlook fine, but the email addresses are in single quotes: 'customer@address.com'

I have to manually edit each address, each time. What is strange is that Outlook does not correct it either.

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ultimatehelp

New Member

07/07/11 10:20am PDT

I have QB Pro 2008 and Outlook 2003. I used to send my emails via Quickbook email service, but they expired my QB version. So I thought I'd try the method of email-from-QB-to-Outlook, rather than purchase a new version of QB (which I don't really need).

Result? Half of my invoices were not received by my clients and there were NO bouncebacks to alert me of the problem (just a void in my mailbox where the incoming checks ought to be). If I went to Outlook's sent folder and picked up an email to "resend" it, it would bounce back with the error message:

Undeliverable: June 2011 Invoice // The following recipient(s) could not be reached: //'name@gmail.com' on 7/7/2011 12:54 PM // 501 <'name@gmail.com'>: malformed address: '> may not follow <'name@gmail.com

I would have to resend it, but first by editing the outgoing email address (as described in the earlier post in this thread). I'm still trying to debug this. I notice that the statements went out just fine. The stmts are made in the same manner as an invoice -- one at a time, and stuffed into QB's outgoing forms. They are pushed to Outlook using the same method -- QB's "send forms" function. Both stmts and invoices get their own separate email in Outlook (a copy in the Outbox folder, then after sending they go into the Sent folder).

A search of the internet (and this forum) shows this is a repeat problem over several years, and no one seems to have an answer for it. It would be unbelievable that Intuit/QuickBooks would have published this method of emailing as a feature and it not work for several years. There has to be another explanation. Anyone have one?

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motch1980

New Member

07/07/11 10:58am PDT

I think its interesting after all this time that Intuit hasn't come up with a response or solution to this problem. I still use QB Pro 2008 but have newer clients now that are using 2010 and 2011. It seems the quotes are an issue now but they still don't consistently get the e-mails out correctly. I have to followup with all my clients to be sure they got them.

I now quickly go to the outbox before Outlook sends the e-mail and delete the e-mail address that QB inserts and I use my contact list to insert the new correct e-mail address before I send!

In addition to this annoying problem I have to change the default FROM e-mail address as well, because even though QB says its sending from my business e-mail it always sends from my personal email address instead. I also have to re-check all my options boxes because it doesn't see the default that Outlook has setup (by the way, my default SEND e-mail address in "outlook" is also my business address) So, I don't know what QB does when it sends the e-mail to Outlook, but it always changes back to my personal).

I'm now using Outlook 2010 and (QB 2008, 2010 and 2011). Windows 7 64-bit

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ultimatehelp

New Member

07/07/11 11:35am PDT

Yes, all of these things. :) Some solutions for you...

1) A solution to your default outgoing Outlook email address issue: Go to Outlook and change your default before you send the forms from QB to Outlook. Then they will go out using the correct email address. // Reason: The moment you compose an email in Outlook, whichever is the default outgoing email address is the one it will use. There does not seem to be any way of checking a soon-to-go email sitting in your outbox to see which email address it will use. The moment QB is sending the forms to Outlook is the moment the Outlook email is composed. So you need to have the correct "default outgoing email address" selected by then. Not afterwards.

2) In Outlook, select "File | Work offline" and that will hold your emails in the outbox without sending them. Then you can work on the indiv emails, then uncheck 'workoffline', then send them.

I have over 100 invoices I send each month (on the last day of each month). I am NOT going to edit each individual outgoing email address before clicking "Send".

Question: I'm assuming that if you're now using QB 2010 or 2011 then you can use QB's outgoing emails and this is no longer a problem for you. Is that correct?

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ultimatehelp

New Member

07/07/11 1:12pm PDT