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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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02/09/12 11:52am PST
Viewed by asker 02/09/12 1:33pm PST

Double Payment and Credit Memo

US QuickBooks for Macintosh : 2009

I use Quickbooks 2009 for MAC, and I have a vendor that has double paid for products, but rather than issuing them a refund check they just want to have a credit balance to buy more at a later date. I already issued them a Credit Memo.  How do I apply the (double) payment that I've received for them? Thanks!


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The credit memo probally balanced their account, if you haven't issued payment for the credit memo deleting it would leave the credit on their account. If yo don't want the credit affecting your A/R numbers then you will need to set up a liability account to hold and track the overpayments. 

Mac OS X 10.7.3
QuickBooksMacPro 2012 V13.0.0 R9
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