double deposits
I use online banking, but what i'm finding is that my deposits are showing uo twice, but shows the customer stll has aan open balance. what am I doing wrong?
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cxuH71QRWr4iKgacwZ5xHE
07/09/11 11:27pm PDT
Viewed by asker 01/01/12 11:18am PST
Viewed by asker 01/01/12 11:18am PST
2 Replies
Rolaine
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Questions answered: 301
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Allstar
Advisory council of community power users.
07/10/11 2:54pm PDT
it appears that you might be downloading the bank activity, then manually inputting each deposit again using the make deposits feature. If you use the receive customer payments option instead of the make deposits data entry form, then the customer balances will be correct. Then, after you have downloaded the actual deposits from online banking, you can go in and manually edit them to reflect the correct payments from customers. If the list of un matched payments doesn't come up automatically, there is a little dollar icon at the top of the deposit data entry form that says payments that you can click on to bring up the list. Then just check the ones that apply to that specific deposit.
07/10/11 2:56pm PDT
Latest post
To correct the deposits that you have already entered, edit the ones you want to keep to match them up with the payments, and void the ones that you don't need. - still keeps a zero amount transaction there, but gets rid of the balances.
