I have payments that were entered in the payments received window and they show up on the customer account but do not show up in the make deposits window or on the check register. What would cause this and how do I fix it?
Pull up the payment received and see what account it was deposited into--it sounds like it didn't go to undeposited funds or the checking account. Also, double check the date.
Michelle L. Long, CPA, MBA
Author of: Successful QuickBooks Consulting: The Complete Guide to
Starting and Growing a QuickBooks Consulting Business
MLongConsulting.com
Hello:
Open the chart of account and check the balance of the Undeposited Funds account, open de register, if you see the payments there, go back to Home and click on Record Deposit, if you don't see the payments ready to be deposited there, click on Payments (icon at the top), select the deposits and click ok to enter the payments in the Check register.
Have a nice day
