Critical Service Notice -- Intuit QuickBooks Time Tracker

This sucks. You should be improving the product, not killing it. As a core part of my business, it makes me question my commitment to QuickBooks.

Next thing you know, they'll be cancelling the ability to email invoices to customers too.

Judd,

Regrettably, we spent several hours on the phone today with QuickBooks support regarding this.  We wanted to try eBillify, only to be told that both eBillify and TimeTracking cannot be up and running at the same time. In the meantime, a Level 2 Support engineer changed some settings that forced us to have to re-issue Time Tracking invitations. We also found out that our company is listed twice in your database, that we have two Sync Managers running, and that can not be changed.

We have enjoyed using QuickBooks for many years but at this point we will be looking to switch accounting systems after we close out the year. We will advise our 60+ clients that they too should consider a change.

Take care.

C'mon Intuit!  We just switched to Time and Billing Manager last year becuase you discontinued TimeTracker.  Now, just a year later, you are discontiunuing Time and Billing Manager too?  What gives?  Your customers have spent many hours making the transition at significant cost to productivity.  Abandoning this program now is unacceptable and shows a serious lack of concern for for your customers.  My company will abandon QuickBooks just as soon as we can find a resonable alternative. Thanks alot.

Are you kidding me????????????  Less than two months notice?  This is a JOKE.  Why the rush?  You have NO idea how difficult it is to implement and train employees on a new timesheet system on such short notice.  You've just lost a customer.  I will be looking for a different accounting software system.  I am done with Intuit and your lack of customer service...

I don't understand why Intuit is giving up on this utility.  Sure it has it's bugs, but on a whole it's working fine for my business and employees.  Are you losing money on this utility?  Is it that you cannot get all the bugs worked out and you are just giving up on it?  WHY are you referring us to a third-party company that is not even ready with their product?  And how are they ever going to get their product to work with your software, when YOU can't even get your own utiilty to work with your own product??   I believe I speak for ALL the users that we desperately need MORE than 60 days notice to find and switch to a new product. Please keep in mind that we are not just "Time & Billing" customers, we are Quickbooks customers.  One of the main reasons I have stayed a Quickbooks customer is this utility.   I have also recommended MANY clients to Quickbooks over the years and this decision on your part is a grave mistake.