Clearing Payroll Liabilities

Did you pay the liabilities through the Pay Scheduled Liabilities feature on the Payroll tab of the Customer Center, or use a regular check?

If so .... is the amount of the liability still showing the same that it was before you issued the check, or is it a less amount?

Let me know please.

Hi Joyce! Thanks for responding. I processed the payments through the Pay Payroll Liabilities section - printed the check through pay payroll liabilties and once the check printed, clicked the Save & Next button. I have paid my payroll liabilities this way for sometime and never have I had this problem of the liabilites not clearing. In my liability summary section, these checks show as "saved", even though they have been printed and are in my register as ACH payments. My federal withholding payment cleared out, but I paid it through e-pay.

For clarification - the amount is the same. I just tried deleting the liability payment in my register to try again, but after printing the liability check - when Quickbooks goes back to the pay payroll liability screen, the amount that I just paid and printed still shows with a check as if I just selected it to pay it.

I am having the same problem. I tried several times to only end up paying the same liability six times and for it not to clear. Only recently started having this problem but not with all my liabilities.

I'm having trouble too with only one payroll liability from last week's payroll. I've deleted and tried again several times with no luck. But, today's payroll processed just fine. Yet I still have the one amount from last week that will not clear out.

Thank you all for your posts.

Neither my clients or I have experienced this problem - yet!

What version of QuickBooks are each of you using? It sounds as though the problem exists with both ACH and check payments.

And also .... you are all seeing the liability in

Employee Center Payroll Pay Scheduled Liability Screen

is this correct?

Please let me know if your problem still exists, if not, did it disappear on its own or you took some steps to clear it (such as adjusting payroll liabilities)

If it still exists and I can't duplicate it, I'll all support.

Joyce

The following was posted today on another thread by jsenright.... I just talked with Customer Support and asked that this issue and its resolution be posted as an alert on the Payroll forum...

Joyce Farr

I just spent 20 minutes ironing out the problem on the phone with a QB employee. Long story short...it's a QB problem that results from the year-end calendar date change.

The suggested correction was to first make detailed notes of each liability you're attempting to pay, by category (keep in mind that what shows on the Pay Scheduled Liabilities window aggregates some of the amounts, and you'll need the individual figures). Then click help/about QB pro, which will open a green product information box. While that's open, click ctrl-alt-y, which will open a "Set Up YTD Amounts" window. Click through the next button four times until you reach an "Enter Prior Payments" window. Click create payment, which opens a "Prior Payments of Taxes and Liabilities" window. On this screen, you'll enter each of the specific items and amounts that correspond to the liabilities you're trying to pay (hopefully, you took good notes above). Once that's finished, click done and the liability amounts will clear. You'll have a check register entry in the account that's being used for the payments that has no information other than LIAB ADJ with split details that show the payments you entered.

This appears to have solved my problem, as my balance sheet and P&L reports are still the same for 2008.

Suggestions to Intuit - 1. Fix this type of problem. I had a very similar issue happen at the end of the year two years ago, and it took significant time and accountant billings to solve the problem. 2 - be more helpful in reminding us customers who have paid for telephone service as part of our original subscription that we're entitled to that right. I almost paid you for the information above, having forgotten that I had this benefit. Your updated CD mailings, in-program subscription details, and web site information are all very good at perpetuating my amnesia, with no clue that I was able to call in for free.

Joyce, your time and efforts are greatly appreciated. My version of QB is Premier Contractor Version 2009 R5.

I followed the instructions you posted and it did clear my liabilities. I will add that the adjustment posted a cash deduction to my check register, so I did have to delete my original payments which were a combination of check payments and ACH payments. But after deleting the original posts from the check register, the adjustment took care of the check register and the liability "bucket". Also, for others with this similar problem, it is helpful to make good memo notes on the adjustment such as the actual check number.

Thanks again, Joyce!!

Suggestions to Intuit - 1. Fix this problem! 2. If you do not fix the problem, at a minimum make it known and how it should be corrected!!

I talked with ProAdvisor support tonight who was aware of this because he had read some of the posts regarding this issue.

His theory is that there can be various reasons for why this was happening, and suggested that for those that are having this problem, check out the link below.

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1...

If you this does not resolve your problem and you have a valid payroll subscription, you can go to:

https://support.quickbooks.intuit.com/callmeback/productl...

and submit a question during the hours posted, and the response time should be within 30 minutes.

The support person I spoke with was Alex, and he was great!

Joyce