CD Burning issue in ProSeries DMS
ProSeries : 2011I attempted to burn a CD from DMS and received an error message "OLE Error C0AA0407"
Contacted tech support. After 1 hour with support, rep indicated that 'higher ups' in his support team indicated there is a known problem. Better off not using it. WHAT KIND OF RESPONSE IS THAT?
Support person suggested doing a drag-and-drop to CD directly. He logged in remotely and saw that didn't work either ( I had already tried it).
Where do we go from here? Not use the CD burn function? What's the point in having a feature that doesn't work? Don't sell a product that isn't ready for use!
Seems like Intuit is really dropping the ball this year with their products. Had over 6 hours of phone support just to install DMS (first time user) . The problem was later acknowledged in their DMS Release Letter 9.1. Appears that the practitioner is where the quality control is first tested.
