catastrophic failure
LacerteWhen I try to print the 2011 return, error message about catastrophic failure. I can print a specific form but not the whole return.
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09/17/12 8:12am PDT
Viewed by asker 09/20/12 7:00am PDT
Viewed by asker 09/20/12 7:00am PDT
9 Replies
PhoebeRoberts
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09/17/12 8:34am PDT
Is it a really, really big return? We've got one that takes about 2 minutes to calculate, and is iffy to print - same catastrophic failure message.
Turning off antivirus / antispyware helps. Unmarking the return as an e-file return helps. (Disabling e-file error checking might help; I haven't tried it.) Printing from the client list, not from forms, helps.
If I wanted phone calls, my phone number would be in my profile. If you have a question, post it in the applicable forum.
abctax55
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09/17/12 8:42am PDT
Lacerte does state minimum requirements for the memory on printers to use with the programs. If your printer is close to that "minimum", perhaps that is an issue. Just info for possible future printer purchases....
Will Rogers has been quoted as saying, “The only difference between death and taxes is that death doesn't get worse every time Congress meets.”
09/17/12 9:17am PDT
For our return with this problem, it doesn't get as far as spooling to the printer, and you get the same error printing to PDF. Tech support showed us how to increase the allocated virtual memory (because one of the long string of errors had to do with insufficient virtual memory), but that doesn't resolve the problem.
Big return breaks a lot of things. :)
09/17/12 9:43am PDT
Knock on wood - I haven't had the problem, yet. My biggest return (in terms of paper generated) is yet to come. But I'll call you when/if I do :-)
09/17/12 10:24am PDT
I am curious about your machine & printer. The one computer that seems to be having this issue suddenly (not earlier this year) is a 64 bit Win7. We use HP printers. Can print to local one or one of the network printers and still erroring.
George4Tax
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09/17/12 10:48am PDT
There are various help topics if you enter MANapier's error in the Ask Lacerte bos in the program; Click here
Hmm??? Could I have been clearer when I asked that question? Did I mark the question solved after it was answered?
If all else fails CALL SUPPORT - 800-933-9999
If all else fails CALL SUPPORT - 800-933-9999
09/17/12 11:18am PDT
I looked through these topics and none seem to answer what to do for this error. Repair the client database may do something, but other computers in office are not having any problems. We all access the same files.
02/13/13 11:14am PST
We also experienced the same problem. I've been suporting Lacerte for over 15 years. The following fix works for us whenever Lacrete has a catastrophic error:
On the machine with the problem:
- Close Lacerte.
- Click START and then RUN. Type: %appdata% in the field.
- Delete all the files that contain a number ending with year of the Lacerte program that has the problem. For example, if Lacerte 2012 has an issue, find all of the files that contain “12”.
- Reopen Lacerte. The program should act like it is the first time it has been opened.
