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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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NYCindy
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02/03/12 9:38am PST
Viewed by asker 02/28/12 6:29am PST

Can't add new transaction to register

US QuickBooks for Macintosh : 2011

Hi,

I can't add new transactions to the register when reconciling. I keep getting an error saying "An error occurred while making your changes." I wonder if it's related to the update I just installed. I am in the "downloaded transactions" screen.

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02/03/12 12:08pm PST
The solution

This is unforunately a bug and we will be looking to fix this as soon as possible.  The workaround for this is to leave the Show Matched option turned on (check the checkbox) while adding the transactions into the register.  This way, you shouldn't encounter the error message.

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NYCindy
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02/03/12 12:14pm PST

Thank you very much!

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ziegermans
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02/09/12 10:19am PST

Thank you. Can't believed it worked. Hopefully they will correct this glich as soon as possible.

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ziegermans
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02/09/12 10:29am PST

Although now, i get the spinning wheel while it works going from Firefox back to Quick Books. The original problem is better than this new problem.

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SkinnyRaven
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02/09/12 11:16am PST

I saw the beachball when launching QB this morning. You didn't by chance download the Apple security update last night? 

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ziegermans
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02/09/12 11:44am PST

No. I haven't yet. I am sure this is their subtle way of getting us to buy 2012.

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SkinnyRaven
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02/09/12 11:57am PST

I downloaded the Apple update last night and thought it might be related. You should not be forced to upgrade till May 2014, assuming you are currently running QB 2011. 

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curleegirl
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02/25/12 11:28am PST
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 I'm using the 2012 at work.  It's got lots of problems.  I won't put it in at home until they fix the bugs.

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02/07/12 8:31am PST

 Thank you!

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