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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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neffpa
neffpa
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neffpa
neffpa
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02/09/12 5:47am PST
Viewed by asker 02/09/12 10:42am PST

cannot send forms/email PDF from QB Pro 2010

US QuickBooks Pro for Windows

I recently moved from running WinXP to Win7 and from Outlook 2003 to Outlook 2010.  On the old computer, I had been emailing all our invoices to clients by sending the forms from Quickbooks Pro 2010.  Since I've changed computers, Quickbooks hangs up when I choose Send Forms.  I eventually get a message saying Quickbooks is not responding and I get the choice to either close Quickbooks or continue to let it try to create a PDF.  I'm still using QB Pro 2010.

Another issue is that Quickbooks Converter PDF 2.0 becomes my computer's default printer each time I unsuccessfully try to send forms.  (I know how to reset default printer to my local printer - it's just a pain to have to do it each time.)

I have tried the Quickbooks Help suggestions without success.  Any ideas? 

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02/09/12 7:38am PST
The solution

 Thank you for posting your question, neffpa.

I am sorry to read that you are having this issue.  I have a possible solution for you in the form of an easy to use tool.  It is like the "cure-all" for QuickBooks printing/PDF issues.

Since you are using Windows 7 and Office 2010, you are either dealing with a damaged converter, or a program called MS OneNote is affecting the QuickBooks PDF Converter.

Unable to reconcile accounts or to create, print, or email .pdf files      

 

If this has resolved you issue, please mark the post as resolved.

 

If this has not resolved your issue, please respond to the post so that I may attempt to assist you further.

 

Thank you,

 

PAPLAD1

L. Diaz
ProAdvisor Service and Support Specialist
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Thanks for the information, especially promptness.  The problem was solved when I ran the PDF-OneNote fix.

Really apprciate it!

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