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02/09/12 10:55am PST
Viewed by asker 02/16/12 6:04am PST

Can not install QB Premiere 2011 on new laptop due to "installing flash" issue

US QuickBooks Premier : 2011: Retail

I am trying to install 2011 QB Premier on my new laptop. During the install it notes "installing flash" I get a ping sound and the install stops here every time. Don't know what to do to get it to install.

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02/09/12 11:07am PST
The solution

Hi this can be caused by an outdated Adobe Flash Player on your computer.

 

Try updating Adobe flash first :

 

http://www.adobe.com/support/flashplayer/downloads.html

 

Then install QB after that.

 

http://support.quickbooks.intuit.com/support/articles/SLN40367

 

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02/09/12 12:20pm PST

After my first attempt I went in and downloaded the current Abobe flash. Same stopping point on next 3 attempts to install

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02/12/12 7:48am PST

 After installing flash did you re boot?  not restart, turn it off and reboot

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02/13/12 2:39pm PST

Thanks. That solved the problem.

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Good to know that! :)

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