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Home   Help with Intuit Products   Ask the Expert Event   Ask the Expert: Michelle Long (Archived)  
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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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03/27/09 3:11pm PDT
Viewed by asker 03/27/09 3:35pm PDT

BLANK PDF INVOICES????

US QuickBooks Pro for Windows : 2007

I have been sending invoices fine by e-mail through basic QB until yesterday and now it is sending all invoices blank. I have went through ALL the suggested fixes. Any other ideas????

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Michelle Long CPA
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Michelle Long CPA
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03/27/09 3:30pm PDT

If you went through ALL the suggested fixes, then it sounds like you've already searched the knowledgebase articles to suggested solutions?

A work around is to use the CutePDF printer. it is a free program (google it). You tell it to print the invoice and select the CutePDF printer and give it a filename to save it as a PDF file. Then, you can email the file. The CutePDF is great for all kinds of things & serves as a good work around for QB PDF problems.

PLEASE mark this answer as solved or post additional questions. Thanks so much!!!

Michelle L. Long, CPA, MBA

Author of the book "Successful QuickBooks Consulting: The Comprehensive Guide to Starting and Growing a QuickBooks Consulting Business"

National Trainer for Intuit Trainer/Writer Network

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http://community.intuit.com/me...

Author of the books 'Successful QuickBooks Consulting' http://amzn.to/lJqmb8 and
'How to Start a Home-Based Bookkeeping Business' http://amzn.to/jNk9Bg
www.LongforSuccess.com - my blog, resources, webinars & more

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05/05/09 11:44pm PDT

Same problem here. Have been attaching invoices to emails all along and now suddenly all invoices are blank. PO's and quotes still work fine, it just seems to be invoices.

Using another program like cutepdf is not an option. I didn't pay $5000 for Enterprise to have a simple, common, needed, function not work properly. Quickbooks needs to fix this issue. An issue that is obviously troubling many users. This is a basic function and needs to be rectified.

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I have tried everything, form installing twice , re-installing , new PDF printer. I still cannot e-mail my invoices, they e-mail blank. My whole business is in e-mailing the invoices,. I am running windows 7 and Quickbooks 2010 with  R% update. Please help me.. too many sleepless nights over it.

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