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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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Kathy413
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11/09/11 8:58am PST
Viewed by asker 11/29/11 2:14pm PST

Billing

I cancelled after the initial 30 day trial, I am not only being billed once but twice on my credit card. I have been in the hospital in and out and cancelled after the initial 30 day trial. I have called and it still appears on my card. What more do I have to do?

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11/25/11 11:54pm PST

The articles you have on your website are always so enjoyable to read. Good work and I will be returning often.

 

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Kathy, I have no idea, but very often I have gotten free offers from places which say I have to cancel BEFORE the 30 days are up, or else I'm automatically subscribed for another year or whatever.  I don't have whatever program you refer to on a trial basis, so I don't know if this is different from things I've dealt with.

Also, you've reached a community of volunteers, not the "powers that be" at Intuit.

Back up before it's too late. For a professional answer, call Tech Support at 1-800-933-9999 (Lacerte)(other numbers ProSeries, QB, or TurboTax). I am a volunteer, not compensated or supported by Intuit.
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