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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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frodo53
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02/08/10 10:44pm PST
Viewed by asker 02/13/10 10:08am PST

au triggers resulting in massive refund delays for feb 2010?

what are the audit triggers this filing season, February 8 2010  that's delaying so many client refunds?

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02/09/10 2:40am PST

Errors by inexperienced preparers and DIY'rs

Life is a Cabernet
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02/09/10 4:55am PST

Frodo:

I have not had any of my clients indicate that they are not receiving their refunds in a timely fashion.  Is it possible the IRS has some issues with returns you have filed?  Have they indicated that you may be under investigation?  I am not trying to be smart here just trying to help.

Dusty

Please call 800-434-6818 if this does not answer your question or if you have a complaint.
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02/09/10 5:38am PST

I have only had one that was delayed and I'm sure it was because of the size of the refund (over 8000).  If your clients have large refunds that might be the issue.  Other than that one I have not experienced any delays.

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02/09/10 7:07am PST

I'm not trying to be any smarter than Dusty, but I believe he may have a good point since no one else is experiencing delays.

If this answers your question please click, um, ok I forgot what you are supposed to click. If this answered your question, how about just saying thanks and we will call it good.
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02/09/10 7:36am PST

No delays here either.  I've filed quite a few with very large refunds and they received earlier than expected.  Are these new clients that you're having the delays with?

If this does not answer your question hopefully someone else will be along to help.
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02/09/10 9:53am PST

http://community.intuit.com/po...

If this answers your question please click, um, ok I forgot what you are supposed to click. If this answered your question, how about just saying thanks and we will call it good.
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02/13/10 10:08am PST

Turns out they were all new clients that triggered delays, after i talked with the staff,

 

Thanks for all your assistance, comments!

 

Frodo 

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frodo, can you tell us how someone being a new client triggered the delay?

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