I just completed QuickBooks Premier 2010 New Features and Functionality self study course. The registration information indicated that this course qualified for 1 hr of CPE.
My Attendance Certificate does not show any CPE Hours. Anyone else have this problem?
Hi Mike545,
I am an Intuit employee and work in the Accountant Training arena. I fully understand the issue you have encountered and would like to offer you some next steps on how best to get this resolved.
To get the CPE credits for this course, you first had to login and register for the training. Logging in and registering is not required to get the course material, but it is required to get the CPE credits for taking the course. What I would like to extend to you is the option to contact our Customer Service Department with your concern so we can further discuss your options. Please feel free to contact us via email at accountant_training@intuit.com with a brief intro to your issue along with your login name used for My Training. We would be glad to help!
I look forward to working with you.
Regards,
Ms. Jackson
Accountant Training
Accountant Training,
I been a member of the QuickBooks ProAdvisor for over 5 years. I took my CPE Courses on the October 14 and 21st. I registered and have the emails and have the CPE words for the Certificates, to show that I was present. I have already sent 4 emails to Accountant_training@intuit.com. There has been no response to my emails and there is still no certificates on the bottom of the My Training! I looked at the ProAdvisor Community webpage and can See numerous others that have had the same issue. One of the individuals I have contacted and he stated that there have been NO contacts on the issue.
On the bottom of the answer and response is a Patches Jackson, Alias Ms. Jackson that states you have to register for the CPE to get Credit.
Apparently just getting an email that you have registered is not sufficient to address the issue of getting a certificate for participation!
If training will response to this email I would sincerely appreciate you responding so as that I may get back to work.
Thanks
Edward A. Blanco
Accountant
Very dissatisfied 5 year QuickBooks ProAdvisor.
Edward -
I'm working on it this right now. I'm not the right person to fix it, but I am tracking them down and I'll ensure we get you a response!
PAP_William
Edward -
I believe you have been contacted with the resolution to you issue. Again my apologies that it took so long to get the answer.
For anyone else with this issue, here are the steps to resolve it:
How to Access Your Certificate
1. Go to www.accountant.intuit.com/training
2. Click on the button “My Training”
3. Enter your username and password to log in.
4. Find your course and click the certificate icon beside it.
If you do not see your certificate:
1. Look at the Live Events Section of your “My Training”
2. Click the blue button "Change your viewing preferences"
3. Click the box beside past enrollments
4. Click “Save”. Your course should appear.
Thanks,
PAP_William
