A/R summary shows a customer with 0.00 balance. Want it removed..
Customer has 0.00 balance but still appears on A/R summary. Would like it not appear
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04/12/11 12:35pm PDT
1 Reply
LauraMac1
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Questions answered: 121
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04/12/11 7:56pm PDT
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You have a payment that is unapplied to the invoice. While they balance from an A/R standpoing, payments aren't always applied - this could be caused by entering the payment before the invoice, or not selecting the proper invoice when recording the payment. Either way it is easy to fix. Go to the window where you received payment (or if its a zero balance because of a journal entry then you'll need to apply the discount).
Either way, in the receive payments window, select the invoice that the payment applies to and verify the full amount of the payment is applied to the invoice. You can do this by unchecking and rechecking the invoice.
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