An employee hired Dec 4th 2011 is not listing a 2011 W2. Why??
US Intuit Online PayrollEmployee W2 not listed
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02/07/12 11:51am PST
Viewed by asker 02/07/12 1:37pm PST
Viewed by asker 02/07/12 1:37pm PST
9 Replies
Maria_D
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02/07/12 11:56am PST
Hi there!
Wages are reported based on the Pay Date for the paychecks issued to the Employee. This means that you may have hired the Employee on Dec 4, 2011 but what was the Pay/Check date for the first paycheck they received? If it was in 2012, then it is considered wages earned in 2012 vs 2011.
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02/07/12 1:16pm PST
Just to confirm, we are talking about the actual Pay/Check date and not the Pay Periods, right? If the Check date was in 2011 then their should be a W2 for that employee.
Please contact support if this is the case so that we can further troubleshoot why they are not being reported in 2011.
02/07/12 1:37pm PST
What number can I call. I called and the number listed on the website and it had a 30min hold time.
02/07/12 2:14pm PST
Log into Intuit Online Payroll.
Click on Help
You can call us or use Chat. Chat does not have the same hold times as with phone so feel free to use that option if you do not wish phone support.
02/07/12 2:17pm PST
I'm a tax guy. Somehow your original question got posted on the tax side. On the tax side we can go to http://lacerte.com/myaccount/ where we can set up an accoung and the enter a "chat" with one of the Lacerte customer support people. They Usually answer within a minute and can answer most of our questions. I don't know if they have such a thing on the Payroll side. You might check........ Much better than waiting on hold.
