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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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dgray46
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dgray46
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12/12/11 10:29am PST
Viewed by asker 12/29/11 6:49am PST

All Preferences are greyed out

US QuickBooks for Macintosh : 2012

edit preferences on mac all greyed out. Why.  Client wants to change auto prefill preference.  When I went to show them how all Preferences are greyed out.

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SkinnyRaven
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12/12/11 1:54pm PST

First I would confirm how they are logged into their Mac. 

Mac OS X 10.7.3
QuickBooksMacPro 2012 V13.0.0 R9
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12/13/11 5:29am PST

They are logged in as Admin with all rights

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12/13/11 10:40am PST

I know of no reason for this if they are logged in correctly, standby and hopefully someone else will chime in. 

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The solution

Most preferences are unavailable while running in multi-user mode. Tell your client they must log out of MU mode - disconnecting other users - and then they'll be able to access Preferences.

If you bring a question to this forum, please also try to leave an answer for someone else.
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