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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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11/21/08 12:53pm PST
Viewed by asker 12/10/08 4:09pm PST

"Align" function for W2 and W3 forms doesn't work

I have Quickbooks Premier Accountant Edition 2008 and it's up to date. I tried to print 2008 W2 and W3 forms on pre-printed forms, and the text came out a whole line lower than where they need to be. I tried to use "Align" to move the printed text up, but the text still prints out in the exact same place everytime. I've also tried to move the text up, down, left, right, and up to a whole inch, and it does nothing. Is anyone else having this problem?

I know the 2008 year end forms aren't available until mid-December, but that shouldn't affect how the "Align" function works right?

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12/09/08 2:52pm PST

Yes I have the same problem, I am on the phone with QB support but they can't seem to figure it out. Have you gotten this to work yet?

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12/09/08 5:36pm PST

Angie, I've been waiting for the year end updates to come out, in case that makes any difference. Please let me know if QB support is able to figure this out. If this doesn't work at all, the alternative is to print the forms on blank paper. I'm leaning towards this option at this point.

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12/09/08 5:45pm PST

I didn't think IRS would like it on blank paper, but that was our conclusion too. QB Support said the W2's for 2008 won't be available until the end of the month (even though it says it is available now on the help screens). I am going to wait until month end and see.

Thanks for the help!

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12/10/08 10:12am PST

I tried to print the w2's on blank paper, but it still says 2007 at the top, so that won't work.

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glazing1, there is a payroll update that's supposed to come out mid to late December, which will have the 2008 forms. Once you download that update, forms will print out with 2008 instead of 2007. Before that comes out, there's nothing we can do at this point. Hopefully they'll come out with that update sooner rather than later.

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